Wellbeing & Support Resources

Resources, guides, and support available for supporting frontline staff

We have collated some helpful resources here to give you an idea of where to start with your own staff support work. Feel free to get in touch for further information, to discuss, or if you have any suggestions of best practices and resources that your organisation has found useful.

Starting Out:

Helpful basic intros to emotional wellbeing and stress.

Unilever ‘Emotional Energy’

  • Short one-page PDF outlining what emotional energy is, and how it can impact our daily lives. A helpful tool for those who may not have considered it too much in detail before. It contains a great ‘emotional energy quadrant model’ as a self -audit tool to help with self-check ins for regulating emotional energy.

NHS ‘Stress Buster’ Tips

  • 10 actions to help cope and reduce stress: nhs.uk/conditions/stress-anxiety-depression/reduce-stress/
  • Whilst many of them are the more obvious suggestions (regular exercise, try to avoid unhealthy habits, etc.), there are two short 7-minute videos at the end of the page focusing on ‘Unhelpful thinking’, and ‘Sleep Problems’ which may be useful.

Employee Assistance Programmes (EAP)

There are external support programmes that you can subscribe to, as well as a variety of independent counsellors working in the sector to offer support.

Health Assured

  • Program of support offered as an employee benefit programme. EAP is intended to help employees deal with personal problems that might adversely impact their work performance, health and wellbeing. EAP generally include assessment, short-term counselling and referral services. https://www.healthassured.org/employee-assistance-programmes/
  • Standard ‘Essentials’ package includes: 24/7 counselling, legal & information helpline, medical info line, management support line and counselling, and limited structured telephone counselling sessions.
  • Any organisation up to 60 employees can join for around £500p/a.
  • Happy to source a quote for you if you are interested, just email [email protected].

Legal-Sector Specific Resources

Some resources are available specifically for the legal community. These are not specific to the free legal advice sector, but may offer some more tailored support for fee earners etc.

LawCare

  • LawCare promotes and supports good mental health and wellbeing in the legal community.
  • They offer a helpline, as well as support via email, webchat, and a one-to-one peer support network.
  • There is a specific Information Hub which anyone can access.

Solicitor’s Regulation Authority

The Solicitors’ Charity

  • Information about financial and professional wellbeing, mental health, and a Hardship Fund for solicitors in need of support. Read more about all the available resources here.

Remote Working

Guides and support tailored to working from home.

‘Supporting your people while working remotely’ webpage from SCVO has a dedicated section on tips and best practices to promote staff wellbeing.

  • Suggestions to promote staff wellbeing include: promoting healthy boundaries, keeping diaries/calendars actively updated and checking before contacting team members who are ‘offline’, keeping emails written outside of core hours in drafts until an appropriate time to send, encouraging breaks and outdoor time if possible.

Tools for keeping in touch’ webpage suggests that clear communication is vital for a happy team but this can be difficult to maintain remotely. This webpage provides tips and resources including a ‘Slack vs Teams’ resource to help you choose if you are still sourcing an internal communication platform.

  • Three key actions:
    1. Limit virtual meetings and plan them carefully – virtual meetings can seem like an obvious answer but these can be fatiguing and time heavy so should be limited and be planned carefully.
    Take care with email overload
    3. Use a communication platform, such as Slack or Teams

Mental Health

Mental Health at Work have loads of useful toolkits and guides available:

Mind

  • Wellness Action Plans can help check in with team members and keep mental health on the agenda. There are downloadable guides for line managers, and for working from home. You have to register with them to download, but it is free to do so.

Short videos for staff

Covid-19 specific resources:

Support access to justice and join our 2022 fundraising events.

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