Pushed to the side
Ms C had a history of mental illness and lived on her own in a
housing association property. The behaviour of one of her
neighbours had been causing her considerable stress and anxiety
over many years. The harassment was so severe that the Court
had to grant an injunction preventing the neighbour from any
further contact with Ms C.
Sadly, the neighbour breached the injunction and Ms C continued to
live in fear. She reported her problems both to the police and
housing association but because of her history of mental illness
neither would take her seriously. This was despite the fact
that both the police and housing association had CCTV evidence of
The law centre took up her case and assisted with a formal
complaint which went to stage three of the housing association
complaints procedure. The housing association accepted the
law centre's argument that it had failed in its duty towards Ms
C. Ms C was awarded compensation and was moved to a flat
where she now feels secure. As a result her mental health has
improved and she is now working.
How do you have a voice if you have a reading age of 6?
Ms M was a young single mother; her oldest child was 7 years old
when she first came to Streetwise. She had a difficult education
and very limited literacy. When assessed she was determined to be
severely dyslexic and had a reading age of just 6 years old.
She feared that her son showed signs of all the same behavioural
issues she exhibited as a child and had persistently requested that
the school referred him for a statutory assessment of his special
needs without success. When she attended a legal advice agency, Ms
M was 3 months out of time for filing an appeal against the latest
decision not to assess her son.
The agency successfully filed an out of time appeal and proceeded
to represent Ms M, the case proceeded to the Upper Tribunal on
appeal who then found in Ms M's favour. Ms M's son became the
subject of a statutory assessment, given a full statement of
special educational needs and considerable support to aid his
literacy and language development which was assessed as
From a single doorway...
Mr J suffered from progressive degenerative multiple sclerosis
which had developed into paralysis in all four limbs. He wished to
remain living independently in his council flat for as long as
possible but needed adaptations to the door to enable him to enter
and leave in his electric wheelchair.
The Council repeatedly turned down his requests for this minor
alteration. Mr J, who lives alone, was trapped unless a carer came
to assist him. He decided to seek help from his local Law
An official complaint was made but to no avail. They took the
case to the Ombudsman, far beyond the scope of what Mr J was
capable of, and the case was successful. Mr J was awarded £1,000 in
compensation, and the council adapted the door for him.